Terms of Service

About these terms

These Terms of Service ("Terms") apply to your use of powertoolandsupplyco.com and to sales of industrial tools, equipment, parts, and supplies, equipment rentals, repair services, and special orders provided by POWER TOOL AND SUPPLY CO. ("Power Tool and Supply Co.," "we," or "us"). By using this website, requesting a quote, or placing an order, rental, or repair request with us, you agree to these Terms.

If you and we sign or exchange a written agreement, such as an accepted quote, a purchase order we have accepted, or a service agreement, and it conflicts with these Terms, the written agreement controls for that transaction.

Business customers

We sell and provide services to commercial and industrial customers for business use. You confirm that you are acting for a business when you request a quote or place an order.

Product availability

Information on this website is general and is not an offer to sell. We do not list specific brands, model numbers, specifications, prices, or inventory levels, and nothing on the website guarantees that any item is available. Availability varies by product and manufacturer and can change without notice. An item is available to you only when we confirm it in a quote, order acknowledgment, or invoice.

Quotes and pricing

Quotes are prepared on request. Pricing varies by product, quantity, manufacturer, and other requirements of your request. A quote is valid for the period stated in it, or, if none is stated, for a limited time that we will confirm on request. We may correct pricing or other errors in a quote, order acknowledgment, or invoice. Unless a quote says otherwise, taxes, shipping, handling, and other charges are not included.

Purchase orders and service agreements

Where applicable, you may place an order by purchase order or enter into a service agreement with us. A purchase order is accepted only when we confirm it. Terms printed on a purchase order that conflict with these Terms or with our quote do not apply unless we agree to them in writing.

Invoices, deposits, and payment

Payment is generally by invoice, on the terms stated on the quote or invoice. We may require a deposit or advance payment for certain orders, special orders, rentals, or repairs; where required, we will tell you before the order is placed or the work begins. Deposits are applied to the amounts you owe for that transaction. Past-due amounts may be subject to late charges where permitted by law and stated on the invoice, and we may pause further orders, rentals, or services until past-due amounts are paid.

Special orders

A special order is an item obtained for a specific customer request. Availability, lead times, pricing, and manufacturer requirements vary by product. Lead times are estimates only. We may require a purchase order, deposit, or advance payment before placing a special order. Once a special order has been placed with the manufacturer or supplier, it may not be eligible for cancellation or return, unless we agree otherwise in writing.

Equipment rentals

Rental availability, rental periods, deposits, and pricing vary by equipment and customer requirements and are confirmed for each rental. The following apply to rented equipment:

• Ownership. Rented equipment remains our property. You may not sell, lend, sublet, or modify it.
• Equipment condition. Please inspect the equipment when you receive it and tell us promptly about any damage, missing parts, or problems.
• Proper use. You are responsible for using the equipment for its intended purpose, only by qualified people, in line with the manufacturer's instructions and applicable safety requirements.
• Care and security. You are responsible for keeping the equipment secure and in good condition during the rental period.
• Return. You must return the equipment on time and in the same condition as received, except for normal wear.
• Loss and damage. You are responsible for loss, theft, or damage to the equipment during the rental period, other than normal wear.
• Charges. Additional charges may apply for late return, damage, missing parts, or excessive cleaning. Deposits may be applied toward these charges.

Repair services

Serviceability, repair scope, replacement-part availability, turnaround time, and pricing depend on the equipment, its condition, and your requirements. The following apply to repair services:

• Authorization. Repair work begins only after you authorize the scope and pricing. If we find additional issues, we will contact you for authorization before doing additional work.
• Estimates. Turnaround times and pricing given before or during a repair are estimates and may change as the equipment is reviewed.
• Replacement parts. Replacement-part availability and pricing vary by equipment and manufacturer. Parts are covered by a manufacturer warranty only where the manufacturer actually provides one.
• Equipment that cannot be repaired. Some equipment may not be serviceable. If you decline a repair, or the equipment cannot be repaired, charges for inspection or diagnostic time may apply where we told you about them in advance.
• Pick-up and return. Please collect your equipment, or arrange for its return, promptly after we notify you that the work is complete.
• Existing condition. We are not responsible for pre-existing conditions, or for the wear or failure of parts that were not part of the authorized repair.

Order changes and cancellations

Please contact us as soon as possible if you need to change or cancel an order, rental, or repair. We will accommodate a request where we are able to, for example if the order has not been processed, shipped, or placed with a supplier. Special-order, custom, and non-stock items may not be cancelled or changed once placed with the manufacturer or supplier. Fees may apply to changes and cancellations that we accept.

Shipping and delivery

Where shipping or delivery applies, methods, charges, and estimated dates are provided with your quote or order. Delivery dates are estimates and are not guaranteed. Unless we agree otherwise in writing, risk of loss passes to you when the goods are delivered to the carrier. Please inspect shipments when they arrive and report any damage or shortage to us promptly, and in any event within the time stated on your invoice or agreement. We are not responsible for delays caused by events beyond our reasonable control, including manufacturer, supplier, or carrier delays.

Returns

Where returns apply, they are accepted only with our prior approval and in the condition in which the goods were shipped. Some items may not be returnable, including special-order, custom, used, installed, cut-to-length, and consumable items. Restocking fees and return shipping costs may apply. Contact us before sending anything back.

Warranties

We do not offer our own warranty on products, rentals, or services unless we state one in writing. Manufacturer warranties apply only where the manufacturer actually provides them, and any warranty claim is handled under the manufacturer's terms. Where we can, we will share manufacturer warranty information that we have for an item.

EXCEPT AS EXPRESSLY STATED IN A WRITTEN AGREEMENT WITH US, PRODUCTS, RENTALS, AND SERVICES ARE PROVIDED "AS IS," AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE FULLEST EXTENT PERMITTED BY LAW.

Selection and safe use

You are responsible for choosing products and equipment that are suitable for your application, for training the people who use them, for following manufacturer instructions, safety warnings, and applicable laws, and for providing appropriate protective equipment.

Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, DOWNTIME, OR LOSS OF USE, ARISING OUT OF OR RELATED TO THE PRODUCTS, RENTALS, REPAIRS, SERVICES, OR WEBSITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE AMOUNT YOU PAID US FOR THE PRODUCT, RENTAL, OR SERVICE THAT GAVE RISE TO THE CLAIM.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

Customer responsibility for claims

To the extent permitted by law, you agree to be responsible for claims, losses, and expenses arising from your misuse of products or rented equipment, your failure to follow manufacturer instructions or applicable laws, or your breach of these Terms.

Website use and content

The website is provided for general information about our business and to let you contact us. We try to keep it accurate but do not guarantee that it is complete or error-free, and we may change it at any time. Our name, logo, and website content belong to us. Third-party names or trademarks, if referenced, belong to their owners, and a reference does not imply any authorization or partnership.

Governing law

These Terms, and any dispute arising out of or relating to them, our products, rentals, repairs, or services, are governed by the laws of the State of Ohio, without regard to its conflict-of-law rules. You agree that the state and federal courts located in the State of Ohio are the proper venue for any such dispute.

Changes to these terms

We may update these Terms from time to time. The date at the top of this page shows when they were last updated (October 2026). The Terms in effect when you place an order, rental, or repair request apply to that transaction.

Contact us

Questions about these Terms can be sent to:

POWER TOOL AND SUPPLY CO.
3699 Leharps Dr
Youngstown, OH 44515
Phone: (330) 520-6052
Website: powertoolandsupplyco.com
Email: sales@powertoolandsupplyco.com